Support
Everything in one place — answers to common questions, your warranty, how shipping works, and returns. Still stuck? Text 612-886-8578 or email contact@seleetechpc.com and a real person will help.
Jump to: FAQ · Warranty · Shipping & Fulfillment · Returns & Exchanges
Frequently Asked Questions
Are these new or used?
We sell new, open-box, and lightly used systems and parts. The condition is stated in each listing. Everything is inspected and stress-tested before it ships, whatever the condition.
How do I pay? Do you offer financing?
Checkout takes all major credit/debit cards and PayPal. We also offer Affirm—buy now and pay over time in monthly installments. For local deals we can arrange other methods; just ask.
How long until my PC ships?
Online orders are built to order and typically ship within about a week of payment. Ready-to-ship builds go out sooner. You’ll get tracking as soon as it’s on the way. See Shipping & Fulfillment below.
Do you offer local pickup?
Yes—free pickup in South Saint Paul / the Twin Cities (55075). Local orders are arranged with prepayment or a deposit, and we’ll coordinate a time once your build is tested and ready.
Is it under warranty?
Every build carries a 1-year Seleetech workmanship warranty, plus the individual component manufacturer warranties. Full details in Warranty below.
Does it come with Windows?
Yes—Windows is installed and all drivers are updated to the latest versions before your PC ships or is picked up.
Can you build custom or compact ITX?
Absolutely—custom and small-form-factor / ITX builds are our specialty. Tell us your budget and how you’ll use it on our Custom Build page and we’ll spec and quote it. You don’t need to know the parts.
Can I return or exchange?
Yes—just reach out. In-stock items can come back in original condition, or we can help you exchange for something of equal or greater value. Made-to-order custom builds are covered by the warranty rather than open returns. See Returns & Exchanges below.
Can I upgrade a build before it ships?
Often, yes—more storage, more RAM, a different GPU or cooler. Reach out before ordering and we’ll quote the change.
What if something goes wrong?
Contact us and we’ll make it right—usually a quick remote diagnosis first, then repair or replacement. Text 612-886-8578 or email contact@seleetechpc.com.
Warranty
Every Seleetech system is tested before it ships and backed by our workmanship warranty. We want you gaming, not troubleshooting.
What’s covered
- 1-year workmanship warranty. If something we assembled fails under normal use—a loose connection, a cooling issue, a build defect—we’ll make it right.
- Component manufacturer warranties. Individual parts (CPU, GPU, motherboard, PSU, storage, etc.) also carry their own manufacturer warranties, which typically run longer than one year. We’ll help you file a claim if a part fails.
- Dead on arrival (DOA). If your system arrives not working, reach out right away and we’ll arrange a repair or replacement.
What’s not covered
- Accidental damage, liquid damage, power surges, or drops.
- Damage from overclocking beyond factory settings, or from modifications and part swaps done after delivery.
- Normal wear, and software issues unrelated to the hardware.
How to make a claim
Text 612-886-8578 or email contact@seleetechpc.com with your order number and a short description (photos or a video of the issue help a lot). We’ll walk you through the quickest fix—often a remote diagnosis first, then repair, replacement, or a return if needed.
Condition & disclosure
We sell new, open-box, and lightly used systems and parts. The condition of each build is stated in its listing. Prebuilt systems we resell (such as HP OMEN, Lenovo, and MSI models) are inspected, cleaned, and tested before sale, and carry the Seleetech workmanship warranty on our service plus any remaining manufacturer coverage.
Shipping & Fulfillment
How your Seleetech PC gets from our bench to your desk.
Build & ship time
- Online orders are built to order. Once your order is paid in full, we assemble, test, and ship your system—typically within about one week.
- Ready-to-ship builds already on the bench go out sooner; if a build ships fast, we’ll let you know.
- You’ll receive tracking as soon as your system is on its way.
Packaging
Full systems are packed the way a PC should be—GPU supported or removed and boxed separately when needed, internal bracing added, and double-boxed for transit. We’ve shipped a lot of computers; they arrive ready to run.
Local pickup (Twin Cities)
- Free local pickup in South Saint Paul, MN (55075) and the greater Twin Cities.
- Local builds are arranged with prepayment or a deposit; we’ll coordinate a pickup time once your build is tested and ready.
- Prefer to see it run first? We can power it up with you at pickup.
Shipping area & costs
We ship anywhere in the continental United States. Shipping is calculated at checkout based on the system’s size and weight, and every shipment is insured for its full value.
Returns & Exchanges
We want you happy with your Seleetech system. The short version: reach out and we’ll take care of you.
If something isn’t right
If your PC shows up with a problem or isn’t running the way it should, reach out as soon as you can and we’ll help make it right—a repair, an exchange, or a replacement, whatever fits best. If it’s something on our end, we’ll cover the shipping.
Returns
In-stock systems and parts can come back to us while they’re still in original condition and packaging—just get in touch and we’ll walk you through it. Custom and made-to-order builds are handled case by case, since they’re put together specifically for you.
Exchanges
Prefer a different part or spec? Let us know what you had in mind and we’ll help you swap for something that works better for you.
Refunds
Once a return is back with us and checked over, we’ll get your refund on its way to your original payment method.
Need a hand with anything above? Text 612-886-8578 or email contact@seleetechpc.com.